Regional Fleet Onboarding Manager, East
About Blue Bird CorporationBlue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world - 25 million children twice a day - making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird's complete product and service portfolio, visit www.blue-bird.com.JOB SUMMARYReporting to the Fleet Sales Support Manager, the Regional Fleet Onboarding Manager will be responsible for overseeing smooth integration of new drivers and vehicles into a regional fleet operation, ensuring they are properly trained, compliant with company policies, and equipped to perform their duties efficiently, including managing onboarding processes across multiple locations with a specific region.ESSENTIAL DUTIES AND RESPONSIBILITIESDeveloping and implementing regional onboarding programs: Delivering on-site training and technical guidance to operations management, drivers, and fleet mechanics on the operation, mechanical features, and basic troubleshooting of Blue Bird products.Managing onboarding logisticsFirst line of troubleshooting and resolution difficult technical problemsStay abreast of new products & features in order to provide trouble shooting & repair instruction to Fleet customersConducting technical trainingsMonitoring onboarding progressEnsuring compliance, and validating product complaintsCollaborating with stake holdersAssessing the effectiveness of the regional onboarding program, identifying areas of improvement, and implementing necessary adjustmentsPrimary point of customer service for fleet partners; regularly communicating with fleet personnel, providing updates on their onboarding progress and addressing any concernsServe as the primary point of contact for customers regarding technical issues.Update technical documentation as neededProvide the Fleet operation manager, technical input needed to complete technical publication & training updatesPerform other assigned tasks as requiredKNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESSEngineering level chassis, body, electrical and/or powertrain technical knowledgeTraining and development expertiseLeadership skillsAbility to identify and resolve issues that may arise during the onboarding processExcellent communication and customer relation skillsRational decision making and problem-solving abilityTechnical proficiency - familiarity with fleet management software and technology platformsAvailability for travel depending on customer needs (25%, heavier during onboarding season)BASIC EDUCATION AND EXPERIENCE REQUIRED* Bachelor's Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management* If no degree, 10 years' experience in service and management of medium to heavy duty vehicles.7+ years of automotive manufacturer (OEM) engineering level technical service support5+ years of experience in Root Cause Analysis processes & program2+ years of experience using Microsoft Office suite5+ years of fleet management experienceCommercial Class B drivers license or the ability to obtainWE VALUEAbility to anticipate and understand customer needs and provide guidanceExcellent interpersonal and customer relationship skills to handle difficult and sensitive matters.Strong project management skills. Exposure to difficult or complex projects a plus.Ability to influence stakeholdersEffective communication and ability to communicate complex details in a clear manner.Flexible workspaces and work hours that help you unleash the best you.Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.INCLUDESContinued Professional DevelopmentBenefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with matchThe specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsBlue Bird is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.#LI-Remote