Hybrid Customer Care Agent (Columbus, OH) Day Shift

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.Pumpkin is seeking a Hybrid Insurance Agent in the Columbus, Ohio area who will report to the Supervisor, Customer Care. The Hybrid Insurance Agent will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Hybrid Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.Job Location: Hybrid - 2 days per week in our Columbus, OH officeShift: 9:00am-5:30pm ESTMain ResponsibilitiesProvide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient mannerUses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customersAnswer customer questions and provide insurance and non-insurance related informationEducate customers on our full product offerings and take the initiative to help them buy additional coverageProcess new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policiesUse ticketing software, back office software, and other digital tools to manage and track performance Data entry for the above tasksOther duties as assignedBasic QualificationsPrior experience in customer service role involving a high degree of customer interface Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)Roll-up-your-sleeves mentality – does what it takes to get the job doneExcellent verbal and written skillsAdministrative and computer skillsGreat attention to detail with every taskEntrepreneurial interest and a passion for petsExisting Property & Casualty Insurance License or must be willing to obtain license within 45 days of employment#PumpkinAll of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)Interview Technology NoticePlease note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.By continuing with the interview, you consent to this use.Text Messaging NoticeIf you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.You may opt out of text communications at any time by replying “STOP.”