Help Desk Technician

Akkodis is seeking a Service Desk / IT Helpdesk Support for 06 Months Contract to Hire position with our Direct Client located in Denver, CO 80206 (Onsite for first 2 months; Hybrid (3 days onsite / 2 remote) afterward)Pay Range: $25/hr - $27/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors.Job Description:Entry level IT support role (1–3 years) providing technical assistance, troubleshooting, and hardware/software support for ~1,000 users. Ideal for motivated, curious, tech driven individuals—open to those transitioning into IT. First 2 months onsite, then hybrid (3 onsite / 2 remote).Key ResponsibilitiesServe as first line support for user issues (onsite & remote).Troubleshoot hardware, software, mobile devices, and peripherals.Image, configure, deploy, and repair workstations.Manage tickets, documentation, and asset records in ServiceNow.Support identity, access, and device management (Intune, Entra ID).Escalate issues to Tier 2 with clear documentation.Participate in small projects and contribute to knowledge base content.Required Skills1–3 years of IT support or service desk experience (or strong technical aptitude).Windows and macOS support; Microsoft 365 proficiency.Basic Active Directory/Entra concepts; device management experience (Intune preferred).Hardware troubleshooting, imaging, and peripheral support.Understanding of basic networking (TCP/IP, WiFi, Ethernet).Strong communication, customer service, and problem-solving abilities.PreferredServiceNow experienceSCCM familiarityITIL exposure or certificationIf you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or ayush.garg@akkodisgroup.com.Equal Opportunity Employer/Veterans/DisabledBenefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policyThe Company will consider qualified applicants with arrest and conviction records.