Computer Operator/Desktop Support

*Skill Chart:Position Details:* *Job Title: * *Computer Operator - Consultant – (10897-1)* *Location: CLEMSON, SC, 29634* *Duration: 12 Months (Possibility of Extension)* *Note : *_*Candidate has to work 3 days and then 3 days off and then again continue cycle. Schedule: 6pm to 6am*_ *Scope Of The Project:* This will be a 12-month contract working at the Clemson university information technology center with the possibility of extending 36-months. *Daily duties / responsibilities:* · Monitors, tests, maintains and repairs network and infrastructure elements for Clemson CCIT. · Monitors Clemson network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control center. · Control network and system processing. Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities. Other operational duties as assigned such as meetings, project work, administration and facilities requirements. · Configure network and system resources, and maintain corresponding system records and documentation. Provides tier ii support as per sme agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches. · Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the tier ii. . Provides customer service for all information and/or telecommunication network systems support areas. *Required skills (rank in order of importance):* • IP network troubleshooting • DNS configuration • Understanding Of Monitoring Tools (Splunk, Solar winds) • Microsoft Office Suite • Server Batch Scripting • Technical Writing *Experience preferred skills (rank in order of importance):* • Leadership Skills • Strong Customer Service • Self-Management • Web Programming *Skill Chart:* Category - Name - Required - Last Used - Experience Desktop/PC Support - Ability to diagnose and troubleshoot computer and network problems - Yes - Within 6 Months - 4 to 6 Years Documentation/Language - Technical writing- Yes - Within 6 Months - 4 to 6 Years Education - GED - General Educational Development -Yes Educatio - High School Diploma - Yes Networking & Directories - IT network, virtual environments, Database, and storage- Yes- Within 6 Months - 4 to 6 Years Packaged Applications - MS Office (Word, Excel, PowerPoint, Visio)- Yes- Within 6 Months - 4 to 6 Years Programming Languages - Relevant programming languages and scripting tools. - Yes- Within 6 Months - 4 to 6 Years Job Type: Contract Pay: $25.00 - $28.00 per hour Schedule: * Night shift Ability to commute/relocate: * Clemson, SC 29634: Reliably commute or planning to relocate before starting work (Required) Education: * Associate (Required) Experience: * Desktop/PC Support & network troubleshooting: 6 years (Required) * Technical Writing: 4 years (Required) Work Location: In person