Customer Success Manager

Customer Success ManagerLocation: New York (on-site)About PlotPlot exists to bring creativity back to marketing. Social teams are overwhelmed by noise, manual work, and fragmented tools leaving less time for the part they actually love: creating.Plot uses AI to automate and orchestrate social video — analyzing social signals, surfacing insight, and powering smarter execution so brands can move faster, work more strategically, and actually enjoy the platform they use every day. We’re building for marketers who care deeply about taste, speed, and impact.In less than a year since launch, Plot is already trusted by leading enterprise brands including lululemon, Benefit Cosmetics, Anthropologie, CAVA, Empire State Building, Visa, Fabletics, Dutch Bros, and more. We’re now entering our next phase of growth as enterprise adoption accelerates and our go-to-market motion scales.We’re venture-backed by Seven Seven Six (Alexis Ohanian), XYZ Ventures, and Mischief Ventures, and are growing quickly alongside some of the world’s most influential consumer brands. If you’re excited about selling a product marketers genuinely love and joining a company with real momentum — Plot is the place!The RoleWe’re hiring a Customer Success Manager who operates as a strategic partner to our customers — part advisor, part operator, part creative thinker. This is not a reactive support role. You’ll work alongside some of the best marketing and social teams in the world, helping them think more strategically, move faster, and get real value from Plot.You’ll act as an extension of each customer’s team (similar to an agency partner) while also owning the operational rigor needed to drive adoption, retention, and growth. If you love marketing, culture, and working directly with customers to solve real problems, this role will feel energizing.What You'll DoOwn the end-to-end customer relationship post-sale, from onboarding through renewal and expansionBuild trusted relationships with marketing, social, and brand leaders at enterprise customersEnsure customers are seeing clear, meaningful value from Plot and feel confident in their investmentAct as a strategic advisor helping customers apply insights, not just access themPartner closely with Product to share customer feedback, uncover patterns, and influence roadmap decisionsLead onboarding, trainings, QBRs, and ongoing check-ins tailored to each customer’s goalsOwn and drive renewals, ensuring customers are confident, happy, and retainedIdentify expansion and upsell opportunities based on customer needs, usage, and outcomesProactively identify risks, opportunities, and moments to go above and beyond for customersMaintain highly organized customer plans, documentation, and follow-upsCollaborate with Sales on renewals, expansions, and long-term account growthWhat We're Looking For4+ years of experience in Customer Success, Account Management, or a similar customer facing role in B2B SaaSProven experience supporting renewals and expansion for enterprise customersExceptionally personable — you build trust quickly and genuinely care about your customersHighly organized with strong attention to detail and follow-throughComfortable navigating technical concepts and working closely with Product and EngineeringExperience supporting enterprise customers with multiple stakeholdersProactive, solution-oriented mindsetBonus PointsHands-on experience working on or with social media teams (community, social, brand, or content)Familiarity with social platforms like TikTok, Instagram, and YouTubeExperience translating insights into action for marketing or social teamsBackground in martech, social tools, or creator economy platformsWhy Customer Success at PlotCustomer success is core to how Plot operates — not a support function. We hold ourselves to a high bar when it comes to responsiveness, value, and trust, and we genuinely care about our customers’ success.This role sits at the intersection of strategy, creativity, and customer growth. You’ll work directly with top brands, help shape how they think about social and video, and play a meaningful role in renewals and expansion, all while influencing how Plot evolves.If you want a role where you’re part strategist, part creative partner, and part growth driver — and where customer trust truly matters then you’ll probably a Plottie.