Application Support Analyst

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for an Application Support Analyst to join our team. QUALIFICATIONS Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience) 2+ years of application support experience in casino gaming (IGT preferred) Exposure to gaming platforms and technologies (CMS, slots, tables, cage) and vendor support/escalations Familiarity with compliance-driven environments (SOX/PCI/GCB or similar) Strong troubleshooting, documentation, and communication skills; able to prioritize in a fast-paced setting Preferred: ITIL or relevant IT support certifications RESPONSIBILITIES Provide Level 2 support for gaming-related applications, ensuring minimal downtime and timely resolution Triage and resolve incidents, escalate when needed, and maintain accurate ticket notes/knowledge articles Coordinate with vendors and internal teams to investigate issues and drive fixes to completion Perform application testing to validate changes and system stability Maintain SOPs and technical documentation; ensure activities align with security and regulatory standards Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law. Pay: From $30.00 per hour Work Location: In person