Director - Operational Performance and Insights . (Tallahassee)

General informationCareer areaCustomer CareWork Location(s)12850 W Gran Bay Pkwy, FL, 2911 Lake Vista Drive, TX, 500 Woodward Avenue, MI, 601 S. Tryon Street, NCRemote?NoRef #22000Posted Date03-24-26Working timeFull timeAlly and Your CareerAlly Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityAt Ally, we're relentless about doing the right thing and delivering results that matter. In this newly created role as Director of the Strategic Initiatives & Ops Oversight team within Operational Excellence in Customer Care and Operations (CCO), you'll lead the function responsible for ensuring CCO priorities are translated into disciplined, executable change that delivers measurable and sustained outcomes. This role combines ownership of strategic initiative planning, execution readiness, performance oversight, and benefits realization to ensure Operational Excellence efforts are aligned, well-governed, and producing the intended business impact.You will provide enterprise-level visibility into initiative portfolio health, execution risk, operational readiness, and realized value, enabling strong governance, accountability, and data-driven decision-making across the CCO organization. This leader partners closely across Operations, Technology, Risk, Compliance, Analytics, and Operational Excellence teams to ensure the right work is prioritized, executed with discipline, and sustained over time.This role is ideal for a strategic, execution-oriented leader who thrives in complex, regulated environments and can balance enterprise thinking with operational rigor, bringing clarity, structure, and accountability to cross-functional initiatives that drive meaningful results.The Work ItselfLead the Operational Performance & Oversight function for the CCO organization.Define and maintain standards for baselining, target setting, benefit realization, and sustainment across Operational Excellence initiatives.Provide senior leadership with clear, data-driven visibility into portfolio health, outcomes, risks, and trends.Partner with CX Analytics to validate expected and realized benefits and ensure consistency of metrics and assumptions.Lead governance, risk, and performance review routines, representing Operations in enterprise forums.Identify cross-initiative risks, execution gaps, and control considerations, ensuring timely escalation and resolution.Ensure accountability for results through structured follow-up, sustainment reviews, and performance tracking.Partner with Strategic Initiatives & Execution Readiness and Process Optimization leaders to align planning, execution, and measurement.Oversee development of dashboards, reporting, and business insight materials to support leadership decisions.Build and lead a high-performing team of managers and senior analysts.Continuously improve reporting, analytics, and oversight routines to strengthen transparency and decision quality.The Skills You BringMinimum Qualifications9+ years of relevant experience or equivalent combination of education and experience High School Diploma or GED equivalent PreferredBachelor's degree/MBA preferred.Lean Six Sigma certification(Green Belt; Black Belt preferred).3+ years of people management experience with a demonstrated ability to lead, coach, and develop high-performing teams.5+ years of experience in operational performance, enablement, analytics insights, or strategic initiative execution within complex environments.5+ years' experience within financial services or similarly regulated industries.Strong leadership skills with the ability to set direction, build teams, and establish disciplined operating routines.Deep analytical skills with the ability to translate complex data into executive-level insights.Proven ability to influence and align senior leaders across matrixed organizations without direct authority.Strong risk mindset with experience identifying and managing execution and operational risk.Experience with operational excellence, continuous improvement, or large-scale transformation efforts preferred.How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.Base Pay Range: $125000 - $190000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.