Retail Sales Representative

Job Description The Retail Sales Representative is responsible for making a positive customer experience for customers of all ages that walk into a Legacy Toys store. The experience should be fun and repeatable, a customer coming into Legacy Toys should be able to expect an experience that can be repeated over and over again ensuring stability in the customers visit. Customers expect to have a similar experience each time they come into one of our stores.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help to identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.You will ensure that customers leave our store satisfied and you will contribute to the store's profitability.General Responsibilities:Greeting and directing customersProvide accurate information (e.g. product features, pricing, special orders, etc...)Answer customers' questions about specific products/servicesConduct price and feature comparisons to facilitate purchasingCross-sell productsEnsure racks are fully stockedCoordinate with the Sales team to provide excellent customer service (especially during peak times)Inform customers about discounts, special offers and our rewards programProvide customer feedback to the Store ManagerStay up-to-date with new products/servicesEngage in positive conversation with customers of all agesHelp educate customers on our products, including demonstrations when possibleComplete Customer CheckoutsGeneral cleaning in store and backroomPresent for team meetingsMake someone's day a little brighterRequirements:Experience as a Retail Sales Representative, Sales Associate or similar role (preferred, but not required)Understanding the retail sales processBasic math skillsTrack record of achieving sales quotasExcellent communication skills, capable of building trusting relationshipsAbility to perform in fast-paced environmentsFlexibility to work various shiftsCompletes task with enthusiasm, and positivity (both are contagious)