Bilingual Patient Care Coordinator (eClinicalWorks)

OverviewJoin a dedicated healthcare team as a Bilingual Medical Assistant, where you will play a vital role in streamlining office operations and enhancing the patient journey. You will leverage your expertise in eClinicalWorks to manage complex authorizations and scheduling, serving as the essential link between providers and patients in a fast-paced environment.Schedule:Monday – Friday, 8:30 AM – 5:00 PM Pacific Time (30-minute unpaid lunch, 2 × 10-minute paid breaks).ResponsibilitiesManaging patient scheduling, rescheduling, reminders, and provider calendars.Handling patient communication, including phone calls, voicemails, texts, emails, and portal messages.Processing intake forms, insurance verification, prior authorizations, and referrals.Preparing and maintaining accurate and complete electronic medical records (EMR), including uploading and organizing operative reports, pathology, labs, imaging, and outside records.Assisting with billing and claims support, including charge entry, denial follow-up, pre-authorizations, and coordination with billing staff.Coordinating procedure preparation and follow-up, including sending instructions, confirming patient readiness, and documenting communication.Drafting and routing letters, forms, and communications to referring physicians, patients, and insurance carriers.Monitoring results and ensuring timely provider review of pathology, imaging, and laboratory reports.Supporting compliance and quality initiatives, including HIPAA compliance, tracking turnaround times, and maintaining office logs.Facilitating telehealth workflows, including sending links, troubleshooting access, and documenting encounters.Performing any other administrative or medical office support duties reasonably required to ensure efficient and effective practice operations.The MA agrees that their role is broad in scope and encompasses any task related to the daily operations of the medical office.RequirementsMust be proficient in ECW (eClinicalWorks)Strong hands-on experience in the medical field, not just interpretation.2+ years handling medical insurance authorizationsBilingual in English and Spanish (written and verbal)Must have had HIPAA training (HIPAA certification preferred)Comfortable managing high call volumes and emailsStrong multitasking, organizational, and prioritization skillsExperience in fast-paced medical office settingsResponsible, dependable, and willing to work extra hours as neededLeadership mindset with initiativeIndependent Contractor PerksPermanent work from homeImmediate hiringHealth Insurance Coverage for eligible locationsNotePlease click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.50283151217