Virtual Receptionist

At Ruby, we believe that every interaction matters. We help businesses create exceptional first impressions by connecting their callers with people who listen, care, and help things run smoothly. As a Virtual Receptionist, you won't just be answering calls; you'll become an extension of the businesses we serve. Every call is an opportunity to help someone find the right resource, schedule an appointment, or simply feel valued.If you are someone who naturally makes people feel welcome, stays calm in fast-paced environments, and takes pride in delivering outstanding service, this role is the perfect fit for you!Work Location & ScheduleThis is an full-time, in-office position in either our Chesapeake or Virginia Beach location. Please note that all interviews will take place at our Chesapeake office. Because we provide receptionist services 24/7, 365 days a year, team members must be able to work a scheduled shift that may include a weekend day and holidays.Compensation & BenefitsCompetitive pay: $21/hour with our Perfect Attendance Bonus. Perfect attendance means being on time for the start of your shift, returning on time from all breaks, and completing your full scheduled shift. Compensation without perfect attendance is $19/hour.Benefits: (Waiting period may apply)Employee Stock Ownership Plan401k with Matching ContributionsFull Medical, Dental, and Vision insurance2 Weeks Paid Vacation in Year 1Legal AssistanceWhat You'll DoProvide welcoming, professional, and personalized phone support for multiple customersAnswer calls with confidence and create positive experiences for every callerSchedule appointments, transfer calls, and capture detailed messagesEfficiently multitask across two monitorsRepresent each customer's brand with professionalism and attention to detailWhat Makes Someone Successful In This RoleA minimum typing speed of 40 WPM (words per minute) and proficiency navigating multiple software platforms simultaneouslyA natural, friendly, and professional communication styleRemains composed and focused when things get busyPays close attention to detail and takes ownership of your workAdapts to different customer needs and takes pride in being a positive representation of a company's reputationExperience That Helps You SucceedExperience in a high-volume call center, customer service, or administrative support is valuable. Familiarity with tools like Microsoft 365, and the ability to communicate fluently in both English and Spanish are a plus, though not required.Ruby is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.Job Posted by ApplicantPro