Pet Care Supervisor

Join our team as a Pet Care Supervisor! Do you have a passion for animals and a knack for leadership? Gochenauer Pet Resort, Lancaster County's leading pet care business, is looking for an experienced and compassionate Supervisorto oversee our team and ensure the highest level of care for our furry guests. Job Overview Gochenauer Pet Resort is seeking a dedicated Pet Care Supervisor to help oversee the daily operations and care of the pets entrusted to us for boarding and grooming. This is a hands-on leadership role where you’ll ensure high-quality care for dogs and cats staying with us, while also providing exceptional customer service to their owners. As a Pet Care Supervisor you'll play a key role in supervising and supporting our Receptionist and Pet Care Technician teams. The ideal candidate has a strong background with animal handling and behavior, is highly organized, has excellent communication skills, and enjoys working in a fast-paced, team-oriented environment. Responsibilities Include Oversee daily operations of the care team, ensuring all tasks are completed efficiently and effectively. Provide leadership and support to team members, fostering a positive work environment. Provide hands-on care for boarded and groomed animals, including cleaning, feeding, walking, and administering medications. Conduct regular assessments of animal health and behavior, addressing any concerns promptly. Maintain safety protocols for handling animals, including proper restraint techniques. Assist with pet grooming, bathing, and other hygiene-related tasks as needed. Training and coaching new team members. Interact with clients professionally, addressing their concerns and ensuring their pets receive top-notch care. Keep open lines of communication with management about health concerns or operational challenges. Handle opening and closing procedures, restock supplies, and oversee equipment maintenance. Greet and check pets in and out for boarding and grooming. Escort pets to and from their living quarters. Answer phones and schedule reservations. Clean and maintain pet living areas. Assist with general cleaning duties (dishes, laundry, vacuuming, etc.). Qualifications Prior animal handling and animal behavior experience required (kennel, shelter, daycare, or veterinary setting preferred). Strong leadership, problem solving and organizational skills. Prior supervisory experience is a plus. Proficiency in animal handling and animal restraint techniques is essential. Excellent communication and teamwork abilities. Excellent interpersonal skills with the ability to communicate clearly with both team members and pet owners. Ability to manage multiple tasks in a fast-paced environment. Ability to perform heavy lifting as required when handling larger animals or equipment. Ability to handle dogs up to 200 pounds and lift up to 50 pounds. Adaptability to changing schedules and emergency situations. Knowledge of cleaning procedures and basic equipment operation. Flexibility in scheduling, must be able to work weekends, holidays, and varied shifts between 7 AM and 7 PM. Working Conditions Exposure to noise, odors, and animal related hazards. Ability to work outdoors in various weather conditions. Potential exposure to contagious diseases or animal bites. Perks of Joining Our Team Full-Time Benefits: Health, dental, and vision insurance, paid time off, sick leave, 401K matching and employee discounts. This is a hands-on role that combines leadership with a love for animals. If you're ready to take the next step in your pet care career, we'd love to hear from you! Apply online at https://www.gochenauerpetresort.com/careers/ or submit your resume today! Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Vision insurance Application Question(s): Are you available to work from 7:00 AM to 6:00 PM? Are you available to work weekends? Do you have prior animal handling experience? Do you have prior supervisory experience? Education: High school or equivalent (Preferred) Ability to Commute: Lititz, PA 17543 (Required) Work Location: In person