Service Desk L2 Analyst (Banking)

Job DescriptionITTConnect is seeking an IT Service Desk L2 Analyst for a direct-hire full time position with a large financial institution.Requirements8+ years of experience in IT Service DeskHighly desirable experience working with banks / financial services / traders support5+ years of experience in Service Desk Level 2 supportProficient with Windows OS, Microsoft 365, Active Directory, wi-fi and MS exchangeExperience with cloud platforms such as Azure, or AWSKnowledge of networking concepts (TCP/IP, LAN/WAN, firewalls)Experience with ticketing systems (e.g., Jira, ServiceNow)Scripting experience (PowerShell, Bash)Experience with virtualization platforms (VMware, Hyper-V)Experience with virtual desktop infrastructure (VDI - e.g. Citrix)Strong knowledge of ITSM tools (e.g., Jira) and ITIL practicesUnderstanding of data privacy, regulatory requirements, and cybersecurity in financeMay require after-hours or weekend work during system upgrades, maintenance or emergenciesOn-call responsibility for critical infrastructure issuesBachelor's degree in Information Technology or related field