Cargo Services Officer

Company DescriptionCathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.Role IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Portland, OR. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.Customer ServiceSupport cargo reservations and bookings whilst providing exemplary customer serviceProvide timely vendor notification for on time and delayed flightsProvide timely shipment status updates to customersHelp to manage Ground Handling Agent performance and provide guidelines and instructionsSupport the established performance targets through operational oversight and participationKey ResponsibilitiesAdministrative SupportPrepare flight documentation for crew and CustomsCheck and review post flight documentationPrepare post flight reports in a timely and accurate mannerProvide freighter catering uplift and last minute changesCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCommunicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.Assist with various administrative station tasks such as SAPCoordinate weather diversions at diversion sitesHandle diversion of Cathay Pacific Flights when requiredAssist with crew administration and support matters at the portSupport station training activities as requiredSupport station management in supplier oversight including reporting Ground Handling Agent performance issuesAny other reasonable task as requestedRamp Coordinator (RCO) - note typically for Freighter ports so may not be applicable for every Cargo Services Officer roleMonitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freightersEnsure aircraft searches required by the Security Program are conducted prior to loadingMaintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo OfficeLiaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of scheduleQuickly resolve issues on the ramp as requiredEnsure safe operations are maintained at times particularly during loading and unloading of freightersAssess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solutionMonitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized itemsCoordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling OperatorAny other reasonable task as requestedSafety, Security and ComplianceHelp to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programs established by Head Office and participate in audits as requiredE&AEmergency and Accident and Crisis Response responsibilities as requiredRequirementsAcademic QualificationsCompletion of High School / GED or equivalent combination of education, training, and experience is requiredKnowledge, Skills, Training And ExperienceMinimum 2 years’ experience in the cargo industry is an advantageStrong communication skillsNatural customer service orientationAttentive to detailKnowledge of MS Word, Excel and PowerPointAdditional RequirementsFluency in English and Spanish is strongly preferredMust possess a valid state issued driver’s licenseMust successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirementsMust successfully pass safety training examination and receive certification before starting operationsStrong cognitive reasoning and mathematical skills are essentialAbility to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequentlyAbility to manage competing priorities in a fast-paced environment with tight deadlinesComfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditionsMust comply with the Company’s mandatory COVID-19 Vaccination policyMust have the right to live and work in USABackground & Security Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ testBenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.Travel Privileges on Cathay Pacific Airways Global NetworkExtensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.401K Matching ProgramPaid Holiday & VacationLTD & Basic Life InsuranceIf this position requires a uniform, a uniform allowance will be provided.To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click Here’Salary Range -$3,809.40 - $4,760.70 - $5,713.05$20.82 - $24.46 - $32.95The estimated salary range for this role is $20.82 per hr - $32.95 per hr. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location.Personal & Application InformationCathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com.