Credit Resolution Professional

Position SummaryAs a Credit Resolution Professional, you are a primary point of contact for members to assist them should their account become delinquent. Responsible for performing collection activities, you will utilize independence and accuracy in reviewing delinquent accounts, communicating with credit union members. You will partner closely with our valuable members to assist in curing loan defaults. Together with the Credit Resolution team, you will represent our values of Always Right By You as a primary driver of the credit union's public image.Minimum QualificationsThis is an entry level position with no prior collections experience required.Excellent communication, telephone or public relations skills.Ability to work well independently.Accuracy and thoroughness in work.Preferred Qualifications0-2 years of related experience in collections or the equivalent.Thorough knowledge of collection procedures, skip-tracing, and related laws and regulations. Familiar with loan contracts and security agreements.Ability to manage projects.Ability to work well under pressure.Salary RangeMinimum - $43,316Maximum - $60,642 OverviewFind your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.BenefitsCompetitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed. Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year. Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions. Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.