Accounts Receivable Specialist

Accounts Receivable SpecialistMust be able to communicate effectively in English and SpanishOn-site role 8:30am-5pm Mon-Fri (w/1 hour lunch)Office location: 10913 River Front Parkway, South Jordan UT, 84095The Financial Control (FINCON) department is comprised of two core teams: Accounts Receivable and General Ledger. The Accounts Receivable (AR) team is responsible for ensuring the timely and effective collection of all charges issued by our ocean liner company across the North America region.AR team members engage in proactive outbound phone calls and written communication with customers to resolve outstanding and past-due balances. Many of these relationships span yearsand in some cases decadesrequiring a professional, customer-focused approach that strengthens long-standing partnerships.The team works closely with internal OOCL departments to ensure customer disputes are accurately identified and routed to the appropriate teams for resolution. Once all reasonable collection efforts have been thoroughly documented and disputes addressed, the AR team escalates unresolved collection matters to the Sales team and collaborates on next steps, which may include further account action such as placement with a collections agency.OOCL Benefits (What we offer to you):Medical, Dental, and Vision Insurance401k Retirement Plan AND Pension PlanPaid Vacation/PTOSeparate Paid Sick Time OffMajor Holidays PaidTuition Assistance after 12 monthsEmployee Assistance ProgramReferral bonusPosition Responsibilities (what is the job?):Builds and maintains strong, long-term customer relationshipsCommunicates professionally to resolve payment issues while preserving goodwillTakes ownership of assigned account portfolios and collection outcomesManages workload effectively to meet deadlines and collection targetsPartners with Sales, Trade, Legal, and Customer Service to resolve disputesCommunicates clearly and diplomatically via phone, email, and written documentationIdentifies root causes of delinquencies or disputesExercises sound judgment when determining appropriate escalation or next stepsAdheres to company policies, financial controls, and regulatory requirementsIdentifies and escalates potential credit or collection risks appropriatelyMinimum Requirements:1-3 years of AR experience or school equivalentBilingual. Must be able to communicate effectively in English and SpanishMust be able to function in MS Office, especially Excel, Access, and OutlookUnderstand basic accounting (debt and credit transactions)Customer focused with excellent verbal and writtenPreferred Skills:Ability to organize and prioritize workloadExcellent teamwork and interpersonal skillsSelf-motivatedAttention to detailBe part of a team!Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current processAll employment is contingent upon the successful completion of a background check.OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.