Senior Manager Patient Experience

Senior Manager Patient ExperienceCollaborates with executive leaders to meet facility needs and leverages resources effectively. Oversees the consulting and coaching program to drive improvement. Participates in planning for patient experience Develops and monitors project workplans to ensure timely completion. Leads committees and efforts at assigned campuses, sharing best practices across the region. Works with campus senior leadership to drive accountability and performance review. Mentors leaders, physicians, and staff in best practices for patient and family experience. Coaches and guides unit/department action plans to drive improvement at assigned campuses. Provides feedback to appropriate leadership to drive consistency in implementation of the blueprint Stays current on assessment requirements, Value Based Purchasing, and survey processes, and communicates them effectively. Other duties as assigned.Knowledge, Skills, and Abilities:Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programsSkilled, demonstrated experience as a nurse leader driving patient experience improvementKnowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute servicesExcellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executivesFlexibility and adaptability to change, with the ability to function in a highly independent manner due to remote location from central headquartersStrong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical, and executive leadershipStrong attention to detail and ability to problem-solve effectivelyStrong consultant skillset, with the ability to influence all levels in the organizationExhibits excellent complex analytical, and change management skillsSolid ability to analyze and evaluate business problems by defining the challenges, identifying alternatives, and making timely decisionsStrong knowledge of Patient Experience best practices, and how to best integrate with clinical careSolid knowledge of CMS CAHPS requirements, statistical concepts, and the survey processExpertise in effective methods of education and adult learning practicesAbility to lead, organize, and work on multiple initiatives/projects without compromising workProficiency in Microsoft Outlook, Word, PowerPoint, ExcelLean or Six Sigma application knowledge [Preferred]Education:Bachelor's [Required]Master's [Preferred]Field of Study: in nursing, healthcare, business or related fieldWork Experience: 5+ relevant experience [Required]Licenses and Certifications:Registered Nurse (RN) [Required]Six Sigma [Preferred]Certified Patient Experience Professional (CPXP) [Preferred]Pay Range: $72,189.82 $134,259.75This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.