Lobby Ambassador

Lobby Ambassador The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest's arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services. Key job functions include: Welcome guests upon entrance and confirm reservations May be required to run guests errands as needed Act as the point of reference for guests who need assistance or information Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Coordinate Guest travel plans as needed Greet all guest entering and exiting hotel Hail taxi cabs and answers inquiries Loading and unloading of guest's cars, taxi's limos, etc. Direct guest to front desk for check-in Assist guests with luggage Greet, register, and assign rooms to guests Keeps records of room availability and guest's accounts Compute bills, and collect payments Makes and confirm reservations You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest's name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationship with your Colleagues Treat colleagues with respect and dignity Maintain outstanding interpersonal relations with guests and co-workers Contribute to building a positive team spirit Qualifications and skills: Knowledge of Opera and internet software preferred Ability to read and comprehend simple instructions, short correspondence and memos Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Track record of delivering exceptional guest or client experience Strong communication skills Appropriate professional appearance and demeanor Physical demands include standing, walking, talking or hearing, using hands to finger, handle, or feel, reaching with hands and arms, sitting, climbing or balancing, stooping, kneeling, crouching, or crawling, and lifting and/or moving up to 50 pounds Specific vision abilities required by this job include close vision Work environment is usually moderate with noise level being usually moderate. Sonesta offers a variety of benefits including medical, dental and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, company paid life insurance, company paid short term and long term disability insurance, hospital indemnity critical illness insurance, accident insurance, and various employee perks and discounts. Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.