Trainee Phlebotomist/Front Desk

About UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.The OpportunityLaunch your healthcare career as a Trainee Phlebotomist/Front Desk (internally referred to as Flex Lab Services Specialist/ Member Support Specialist) Trainee at One Medical! No phlebotomy/medical assistant experience required.We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices, you'll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.What you'll likely work on from day one:Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessaryAll front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etcContribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life in order to interact with team members and patients and complete daily workPerform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organizationSuccessful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan statistical area (One Medical sponsored)What you'll likely work on in the future:Upon successful completion of One Medical clinical training and state required education and/or certifications your responsibilities and compensation will scale to that of our Lab Services Specialist/ Member Support Specialist role.Provide best in class venipuncture services on a population ranging from pediatrics to geriatricsPerform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabsMaintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilizationContinue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to medical record and consult review, billing inquiries, and DOH reportingThese responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.What you'll need:At least 1 year of experience in high touch customer or patient facing rolesStrong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutionsStrong written and verbal communication skillsA High School Diploma or equivalentProficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneouslyExperience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)A proven ability to display confidence and instill trust with patients while delivering individualized, human-centered, customer-focused careA proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasksCompetitive salary on day one: starts at $21.50 per hour based on a full time schedule.This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7am-7pm based at our Dupont Circle office in Washington DC.One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:Taking care of you todayPaid sabbatical for every five years of serviceFree One Medical memberships for yourself, your friends and familyEmployee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issuesCompetitive Medical, Dental and Vision plansPre-Tax commuter benefitsPTO cash outs - Option to cash out up to 40 accrued hours per yearProtecting your future for you and your family401K matchCredit towards emergency childcareCompany paid maternity and paternity leavePaid Life Insurance - One Medical pays 100% of the cost of Basic Life InsuranceDisability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability InsuranceIn addition to the comprehensive benefits package outlined above, practicing clinicians also receiveMalpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.UpToDate Subscription - An evidence-based clinical research toolContinuing Medical Education (CME) - Receive an annual stipend for continuing medical educationRounds - Providers end patient care one hour early each week to participate in this shared learning experienceDiscounted rate to attend One Medical's Annual REAL primary care conference