Customer Operations & Order Management Specialist

At Cassina we ensure the seamless execution of timeless design, delivering a high-touch client experience rooted in precision, heritage, and operational excellence.We are looking for a detail-oriented and proactive Customer Operations & Order Management Specialist to join our Miami team and play a key role in supporting business operations, coordinating logistics, and ensuring every order is processed, tracked, and delivered with accuracy and efficiency.What You’ll DoAs an Customer Operations & Order Management Specialist, you will play a key role in ensuring a seamless end-to-end client experience by managing order processing, logistics coordination, and invoicing accuracy.Acting as a central link between sales, logistics, finance, and international teams, you will help ensure that every order is executed with precision and delivered on time.Manage the full order lifecycle from confirmation through delivery and invoicing, ensuring accuracy in products, pricing, finishes, and documentationProcess and maintain customer orders in ERP systems (Navision), verifying all required documentation and payment status prior to releaseCoordinate shipments across multiple channels (container, airfreight, truck, courier, and direct factory shipments) with freight forwarders and logistics partnersMonitor and track order and shipment progress, providing timely updates and maintaining accurate records for forecasting and planningCollaborate with warehouse teams to coordinate receiving, storage, and delivery schedulingEnsure alignment between shipments, invoicing, and accounting processes, including linking invoices to shipments and submitting orders for invoicing upon PODPrepare and manage documentation for all order types, including customer, stock, warranty, and complimentary ordersHandle claims submission and follow-up, coordinating replacements or corrective actions as neededPartner cross-functionally with sales, customer service, accounting, and international teams to resolve issues and optimize workflowsSupport continuous process improvements to enhance operational efficiency and accuracyWhat You Bring3–5+ years of experience in operations, order management, logistics coordination, or a related role (luxury or design industry preferred)Experience working with ERP systems (Navision or similar)Strong understanding of order processing, shipment coordination, and invoicing workflowsHigh attention to detail with a strong commitment to accuracy and accountabilityAbility to manage multiple priorities in a fast-paced, deadline-driven environmentStrong communication and collaboration skills across international and cross-functional teamsAnalytical and problem-solving mindsetSkills That Set You ApartHighly organized with excellent time management and follow-throughProactive, solution-oriented approach to operational challengesStrong interpersonal skills and ability to coordinate with diverse stakeholdersComfortable working with data, tracking systems, and operational reportingProficiency in Microsoft Office; experience with CRM or logistics tracking tools is a plusFluent in English; additional languages (e.g. Italian or Spanish) are a plusWhy Join UsBe part of a premium, design-driven environment within the luxury furniture industryWork closely with international teams and global operationsPlay a key role in delivering a high-quality client experience behind the scenesOpportunity to grow within a structured and dynamic operational organizationCassina is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local law.Applicants must be legally authorized to work in the United States without the need for employer sponsorship.We are committed to fair and equitable compensation. Salaries are set based on each candidate’s experience, qualifications, and the location of the position.Salary Range: 50.000-60.000 USD