Business Analyst – Facilities Operations & Systems
Job SummaryJLL is seeking a detail-oriented Business Analyst to support our Facilities Management team in optimizing operational performance through data-driven insights, system administration, and process improvement. This role will focus on workload optimization, resource planning, Maximo CMMS support, and equipment performance analytics to drive operational excellence across client facilities. The ideal candidate combines strong analytical capabilities with hands-on facility systems experience to enhance service delivery and team efficiency.Key ResponsibilitiesWorkload Optimization & Resource PlanningDevelop and implement workload leveling strategies to optimize task distribution across facility teams, ensuring balanced workloads and operational efficiencyAnalyze work schedules, task priorities, and resource allocation patterns to identify opportunities for improved productivity and service deliveryCollaborate with facility managers and team leads to establish coverage plans for planned absences (vacations, training, holidays) and unplanned eventsCreate and maintain comprehensive staffing schedules that ensure continuous facility operations while minimizing service disruptionsCoordinate with HR and workforce planning stakeholders to proactively identify staffing gaps and support recruitment effortsMaximo CMMS System Administration & SupportServe as the primary Maximo system administrator and subject matter expert for the facilities department, providing day-to-day user support and troubleshootingDesign and deliver training programs on Maximo functionalities, data entry standards, work order management, and reporting best practicesMonitor system performance, identify technical issues, and coordinate with IT or external vendors to resolve system inefficienciesMaintain data integrity through regular audits, standardization of asset hierarchies, and enforcement of data governance protocolsConfigure system workflows, reports, and dashboards to support operational requirements and continuous improvement initiativesEquipment Performance Analytics & Downtime ManagementImplement and manage a comprehensive equipment downtime tracking and reporting framework to capture accurate performance dataPartner with maintenance technicians and equipment operators to document downtime incidents, root causes, and corrective actionsGenerate regular reports on equipment reliability metrics (MTBF, MTTR, availability) and analyze trends to identify systemic issuesDevelop KPI dashboards and visualizations that provide actionable insights to facility leadership and maintenance teamsRecommend preventive maintenance strategies and asset replacement priorities based on failure analysis and lifecycle cost modelingProcess Improvement & Performance ManagementConduct regular assessments of facilities operations processes including workload management, coverage planning, system utilization, and downtime trackingApply data analytics and business intelligence tools to identify inefficiencies, quantify improvement opportunities, and benchmark performanceEstablish and monitor key performance indicators (KPIs) aligned with operational objectives and client service level agreementsLead continuous improvement initiatives using structured methodologies (Lean, Six Sigma) to enhance service quality and cost-effectivenessDevelop business cases, implementation roadmaps, and change management plans for process enhancements and technology upgradesPerferred QualificationsEducation:Bachelor's degree in Business Administration, Industrial Engineering, Facilities Management, Information Systems, or related fieldExperience:3-5 years of business analysis, operations analysis, or facilities management experience2+ years of hands-on experience with Computerized Maintenance Management Systems (CMMS), preferably IBM MaximoDemonstrated experience in workforce planning, resource optimization, or operations schedulingProven track record of developing reports, dashboards, and data-driven recommendations for operational improvementsTechnical Skills:Advanced proficiency with IBM Maximo or similar CMMS platforms (SAP PM, Infor EAM, eMaint)Strong data analysis capabilities using Microsoft Excel (pivot tables, advanced formulas, data modeling)Experience with business intelligence and visualization tools (Power BI, Tableau, or similar)Working knowledge of SQL for data extraction and analysisProficiency with Microsoft Office Suite (Word, PowerPoint, SharePoint)Core Competencies:Strong analytical and problem-solving skills with attention to detail and data accuracyExcellent communication skills with ability to translate technical concepts for diverse audiencesProject management capabilities including planning, execution, and stakeholder coordinationProcess improvement mindset with knowledge of Lean, Six Sigma, or similar methodologiesAbility to work independently while collaborating effectively across cross-functional teams