IT Help Desk Technician

DATTCO is currently hiring a full-time IT Help Desk Technician in New Britain, CT. We are offering a unique opportunity for career changers and entry level professionals to begin a career in IT.DATTCO is a third-generation, family-owned company that was established in 1924. We are the largest private passenger transportation company in New England with over 2,000 employees operating from 30 locations. Learn more about us at www.dattco.com.What We OfferFamily-oriented culture & team environmentPromotion opportunities – we promote from withinMedical & dental insuranceLife & disability insurance401k plan with company matchPaid time offCompensation of $24.00-26.00/hourPrimary ResponsibilitiesServe on a team as the first points of contact for the Information Technology department using phone and an Electronic Ticketing systemProvide first level support to resolve problems with products and applications of internal team membersTriage staff technical issues by asking questions and documenting information pertaining to staff concernsCollaborate with team members, employees and vendors to resolve IT issuesPerform remote troubleshooting using diagnostic techniques to resolve common technical issuesEscalating tickets as necessaryDiagnosis of Hardware, Connectivity – Networking issuesConfiguring Apple IOS using company standardsTroubleshooting of Windows OS issues and errorsPlacing equipment orders and updating IT asset inventoryKeeping the IT inventory up to date for both new and existing company owned devicesHelp contribute to education/training of our internal customer base on common identified issuesPosition RequirementsHave a passion for technology and helping others solve problemsNaturally curious and a self-motivated learnerFamiliarity with Office 365 & Windows 11Strong people and communication skillsStrong analytical and problem-solving skillsEnjoy working in a fast-paced environmentDemonstrated commitment to continual improvementAdaptable to changeAbility to multi-taskOpen to light travel and field work as neededHigh school diploma or equivalentQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status and any other protected classes.