Assistant Manager

Assistant ManagerThe Assistant Manager is a key member of the store leadership team, responsible for supporting staff, training, merchandising and production while delivering exceptional customer service. This role requires a strong understanding of the missions of Common Threads and Building Hope in the City and plays a critical part in driving store success by fostering a positive team environment and leading by example.General ResponsibilitiesAccomplish management objectives through collaborative teamworkResponsible for accomplishing the opening or closing checklist, including:Open and close the store reliably and on timePerform Cash open and close procedures accuratelyHelp to ensure cleanliness and organization of sales floor in all areasFollow ADA and Fire Code processes in relation to the sales floorAssist with checkout and proper Point of Sale operations (PoS)Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff membersBe a communication liaison regarding sales and other pertinent information for the cashiers both via Slack and in personBe a part of the onboarding and ongoing training processes for staff, as needed.Verify that store metrics are being metHelp cover the responsibilities of other Assistant Managers and Leads when they are awaySupport the Store Manager in the merchandising and management of floor space to maximize revenue potential while maintaining safety and brand guidelinesEncourage, motivate, and correct team members in appropriate ways that reflect the character and values of Common Threads and Building Hope in the CitySupport and enforce company policies and proceduresUse approved messaging platforms to communicate to others across the organization in a regular and consistent rhythmAttend and contribute to store lead team meetings, monthly all staff meetings, and quarterly leadership team meetingsBe flexible in the event of call offs, working with available staff to ensure department and store responsibilities are coveredCollaborate with the leadership team when the Store Manager is unavailable to make decisions regarding scheduling, training, merchandising, and disciplinary actionsActively work in production and on register alongside other team membersKey Skills and QualificationsPassion for excellent internal and external customer serviceStrong interpersonal skills; able to relate positively and effectively with staff, guests, donors, and volunteersExpert at checkout and POS systemsSelf-directed and self-motivated; able to work independentlyAbility to effectively delegate and manage responsibilitiesStrong communication skills, both written and verbalSelf-motivated with good time management skillsProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google Workspace applications (Drive, Docs, Sheets); and team communication platforms, specifically SlackPhysical and Other RequirementsAbility to commute to and from store locationFlexible availability, including some evenings and weekendsAble to stand on feet and work for several hours without sittingAble to walk, twist, push, and lift at least 40 poundsAbility to pass a background checkAuthorized to work in the U.S. for any employerNOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required.Compensation and BenefitsStarting at $18/hr, commensurate with experienceRetirement plan with employer match up to 3%PTO accrual begins on start dateEmployer-sponsored health benefits after 30 days (30+ hours/wk) and voluntary supplemental life benefits (20+hrs/wk)Bonus compensation plansProfessional development opportunities