Marketing Communications Operations Leader

Our client, a globally recognized leader in workplace and furniture solutions, is seeking an experienced Marketing Communications Operations Leader to support enterprise marketing and communications for a 6-month contract position. This is an opportunity to step into a visible leadership role where operational strategy, process optimization, and cross-functional influence are critical to success.This position is ideal for a marketing operations professional who thrives in complex enterprise environments and enjoys building structure, improving workflows, and driving measurable operational performance across integrated communications teams. Remote - The organization offers a strong culture, a respected global brand, and the flexibility of remote work or onsite if desired in Grand Rapids, Michigan.Position OverviewThe Marketing Communications Operations Leader will help shape and optimize enterprise marketing and communications operations by improving workflows, governance, reporting, resource planning, and operational effectiveness. This individual will partner closely with marketing, analytics, technology, and business stakeholders to ensure communication initiatives are efficiently managed, scalable, and aligned with organizational priorities.This role combines strategic leadership with hands-on operational execution and will play a key role in driving continuous improvement across marketing communications systems, reporting frameworks, and cross-functional collaboration models.ResponsibilitiesLead optimization initiatives across marketing and communications workflows, processes, and operating modelsDevelop and maintain SOPs, governance frameworks, and operational best practicesCreate and manage dashboards, reporting tools, and performance measurement frameworksSupport integrated communications planning and audience-centered operational executionPartner with marketing, analytics, technology, and business teams to improve collaboration and delivery effectivenessDrive operational maturity through process improvement and change management initiativesOversee marketing operations governance forums and facilitate after-action reviewsSupport resource planning, prioritization, and operational alignment across teamsMaintain data quality standards and governance processes across marketing systemsEvaluate and optimize marketing technology platforms and automation opportunitiesContribute to AI-assisted operational improvements and workflow efficienciesDevelop training materials and process documentation to support team adoption and scalabilityQualificationsApproximately 8-10 years of experience in marketing operations, communications operations, or related business operations rolesStrong background in process optimization, workflow management, and operational leadershipExperience building dashboards, reporting frameworks, and operational analyticsDemonstrated success working with senior leadership and enterprise stakeholdersStrong understanding of marketing operations and communications management practicesExperience collaborating cross-functionally with marketing, analytics, technology, and business teamsAbility to manage multiple priorities in a fast-paced enterprise environmentExcellent communication, organizational, and stakeholder management skillsExperience with marketing technology platforms, reporting tools, and operational governanceBachelor's degree in Marketing, Business, Communications, or a related field preferredPreferred ExperienceExperience supporting enterprise communications ecosystemsKnowledge of governance models, SLAs, and crisis communications frameworksExperience implementing AI-assisted marketing operations solutionsAdvanced analytics and operational reporting expertiseBackground mentoring or developing operational teamsExperience within large global or enterprise organizationsExperience supporting integrated marketing and brand communications functionsTitles Encouraged to ApplyMarketing Operations ManagerCommunications Operations ManagerMarketing Program Operations LeadIntegrated Marketing Operations LeadEnterprise Marketing Operations ManagerMarketing Strategy & Operations ManagerCommunications Program Manager