Manager, Production Operations

ABOUT THE ROLE Peloton is seeking a Manager, Production Operations to lead technical production operations across our live and recorded programming. This role is responsible for building a consistent, scalable operating model that supports high-quality execution across all productions, shifts, and teams. As Manager, Production Operations, you will lead Supervisors and frontline operational structures, drive standardization across workflows, strengthen resource planning, and partner cross-functionally to ensure productions run smoothly, efficiently, and to a high standard. This role requires strong live production fluency, including hands-on multi-camera directing and technical directing experience in live or recorded production environments. It is ideal for a leader who can balance day-to-day operational oversight with long-term process improvement, team development, and organizational clarity. The right candidate brings deep experience in operations management within technical production environments, direct experience leading or participating in multi-camera control room environments, strong live production knowledge, excellent people leadership, and the technical fluency to participate meaningfully in production decisions. Their background should demonstrate strong judgment in live show conditions, including the ability to make clear, timely decisions in the control room when productions are active and conditions are changing. YOUR DAILY IMPACT AT PELOTON Oversee daily production operations across all shifts, ensuring productions run to schedule and teams execute smoothly and consistently Lead daily team operations through clear communication, structured oversight, and consistent execution standards Lead Supervisors as people leaders, building clear structure, accountability, and strong performance standards across the team Create and maintain scalable workflows, standard operating procedures, and operating frameworks that support consistency across productions Define escalation protocols and ensure issues are resolved consistently, with trends reviewed to inform operational improvements Own scheduling strategy in partnership with the Global Production Scheduling Team, ensuring effective shift planning, PTO coverage, and operational efficiency Build structured training programs that strengthen supervisor capability and improve consistency in team leadership and execution Lead hiring and performance management for Supervisors and Assistant Production Directors, supporting team growth and long-term capability building Monitor quality and operational performance trends, identify improvement opportunities, and implement changes that strengthen execution Coordinate across departments to remove blockers, improve communication, and strengthen end-to-end production workflows Partner with Studio Operations to ensure studio readiness, operational uptime, and seamless support for productions Manage relationships with mid-level stakeholders and ensure communication standards are clear, consistent, and effective across teams Optimize tools, workflows, and team processes, driving adoption and continuous improvement across Production Operations Analyze operational trends and report performance insights, risks, and recommendations to senior leadership Provide steady control room leadership during live and recorded productions, supporting clear communication, timely decision-making, and consistent execution under active show conditions Build consistency across all productions through strong systems, standards, and execution Develop scalable workflows and SOPs that support operational excellence as the business grows Lead Supervisors as managers and decision-makers, not just operators Drive efficiency, quality, accountability, and cross-functional alignment across Production Operations Ensure strong technical execution across multi-camera and live production environments Strengthen control room leadership, decision-making, and communication standards during active productions Production operations run consistently and effectively without dependency on individual team members Supervisors lead autonomously, make strong decisions, and manage performance with confidence Teams operate within a clear structure, with strong training, communication, and accountability SOPs and workflows are documented, adopted, and continuously improved Operational quality, efficiency, and readiness improve over time through better planning, leadership, and execution Technical production execution is consistent, reliable, and aligned across live and recorded programming Control room decision-making is clear, timely, and effective during active productions YOU BRING TO PELOTON 7+ years of experience in operations management, ideally within a live broadcast, studio, or technical production environment Hands-on experience with multi-camera directing and technical directing in live or recorded production environments Demonstrated control room leadership, with sound judgment under live show conditions and the ability to make clear, timely decisions during active productions Strong technical production background and understanding of live production workflows Technical fluency sufficient to participate meaningfully in production discussions, troubleshoot operational issues, and partner effectively with technical teams Experience managing teams in a fast-paced, high-volume, deadline-driven environment Proven ability to build structure, improve workflows, and lead operational change Strong communication and stakeholder management skills, with the ability to work effectively across multiple functions Experience developing teams through coaching, training, performance management, and clear accountability Strong organizational skills, sound judgment, and excellent attention to detail Proficiency with Google Workspace, Slack, Jira, and media production tools and systems LI-CG1 LI-Onsite The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton's competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discounts Free access to Peloton Digital App and apparel and product discounts Commuter benefits and Citi Bike Discount Pet insurance and so much more! Base Salary Range $139,900-$171,850 USD ABOUT PELOTON Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.