GCS Mol Labs Senior Specialist (m/f/d) - Bioinformatics

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.The PositionYour New TeamAs a member of the Global Customer Support (GCS) team, you will perform advanced second-level troubleshooting and provide guidance to your colleagues on technical resolutions. You will consistently collaborate with cross-functional teams and lead team members, participating in or leading design reviews. Furthermore, you will provide direction on all project elements to define service requirements for development projects. You will also create and update documentation and curricula, and conduct training sessions for internal staff.Responsibilities | What to ExpectAs a GCS Mol Labs Specialist (m/f/d) - Bioinformatics, you will define your scope of work and operate independently. You are a technical expert for the product(s) and work on complex projects that require extensive knowledge of products and systems. Your responsibilities include:Knowledge Management: Maintaining and updating the product-specific knowledge pool, ensuring all content is accurate and relevantProcess Ownership: Taking responsibility for sub-processes such as e-learning and support documentation, as well as defining and adhering to service, training, and support conceptsField Support: Supporting local and regional service teams on-site and contributing to the rapid resolution of customer issuesTraining Development: Contributing to training methodologies, creating training content, and conducting sessions for end customers, support staff, and trainersTechnical Support: Providing 2nd-level support hotlines to minimize system downtime and guarantee swift solutionsCertification: Supporting the initial certification and re-certification of instructors and coordinating update trainingDocumentation & Evaluation: Creating and maintaining support and user documentation and participating in Multi-Center Evaluation (MCE) studiesQualifications | What You Bring to the TableEducation: A successfully completed degree in Bioinformatics, Biostatistics, or a related fieldExperience: Several years of professional experience in a scientific sequencing environmentTechnical Expertise: Extensive experience in the secondary/tertiary analysis of NGS data and proficiency in interpreting public annotation databasesTool Proficiency: Hands-on experience with tools such as BLAST, Bowtie, Clustal, etc., as well as common algorithms for evaluating sequencing dataSoft Skills: Strong communication, organizational, and logical thinking skills that facilitate smooth interaction with internal stakeholdersMentality: You enjoy developing and delivering training for specialists and technicians. You already possess the necessary methodological and pedagogical skills or are eager to acquire themMindset: You believe the phrase "I’m just doing my job" doesn't fit a team-oriented approach. You are highly service-oriented and enjoy working for and with customersYour ApplicationPlease provide the following documents:Current CV / Workday ProfileNote: Additional documents are currently not mandatory. Please ensure your application is complete before submitting, as no further documents can be added afterward.Apply now – we look forward to hearing from you!Dort, wo Entgelttransparenz vorgeschrieben ist, geben wir die Informationen basierend auf dem Hauptstandort der Stelle an. Für diese Position ist der Hauptstandort Penzberg. Falls Du dich für einen anderen Standort interessierst, an denen die Stelle möglicherweise ebenfalls verfügbar ist, geben wir Dir die entsprechenden Entgeltinformationen im weiteren Verlauf des Bewerbungsprozesses.Your contact to us! With people. For people.Do you need further support?Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.Let’s build a healthier future, together.Roche is an Equal Opportunity Employer.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.