Remote Customer Service Representative

Career paths start between $14.50 and $16/hour with a 40‐hour work week.Benefits Training program, paid personal time off, sick time, health/vision/dental benefits, 401(k) with matching contributions, and tuition reimbursement.What to Expect This position is for wireless customer service, handling inbound calls from people needing assistance with their wireless accounts. You may be required to upsell. You will experience stability, encouragement, and a cooperative environment to learn, grow, and advance.Responsibilities Deliver world‐class customer service to inbound callers. Use product knowledge to troubleshoot and solve customer concerns with empathy and efficiency. Process orders, update accounts, maintain records, multitask effectively, and pay strong attention to detail.Key QualificationsExceptional communication and active listening skills; able to build rapport and handle difficult situations professionally.Sales‐focused mindset with a proven ability to sell and upsell products/services.Minimum one year of customer service or sales experience, including six months in a virtual call‐center setting.Available for 12 weeks of paid training with consistent 8‐hour shifts scheduled between Sunday and Saturday, 07:00 AM–01:00 AM CST.Available to work 8‐hour shifts any day of the week, including weekends and holidays, between 07:00 AM–01:00 AM CST.Must pass a background screening, be at least 18 years old, have a GED or high‐school diploma, and be legally permitted to work in the United States.State Eligibility You must live in one of the following states:AlabamaGeorgiaNorth CarolinaSouth CarolinaTexasRemote Environment RequirementsCable or fiber internet service only (no dial‐up, DSL, satellite or cellular).25 Mbps download / 10 Mbps upload.Ping rate less than 100 ms.Private workspace with desk and chair where surrounding noise cannot be heard during working hours.Ability to use webcam during working hours.Shift Full‐timeEEO Statement EEO is the Law.#J-18808-Ljbffr