Client Account Manager

**To apply, kindly submit your resume in English. Please note that any other format will not be considered.**Who we are:Kajae is a premium staff augmentation company that connects top global talents to thriving US companies and clients offering fully remote opportunities. Our team hails from over 27 different countries, with the majority coming from the Philippines and Latin America. We pride ourselves on our tight-knit culture and strong bonds, despite working remotely across diverse timezones.Benefits:Competitive salary – paid in USD - Receive your compensation in US dollars, providing stability and global value for your hard work.100% fully remote setup - Work from anywhere in the world—permanently. Enjoy the freedom and flexibility of a remote role while staying close to what matters most. No more commuting hassles, and more time for life’s important moments.Healthy work-life balance - We prioritize your well-being. Through regular check-ins during your first few months, we offer ongoing support and career guidance. We also ensure you’re partnered with top-tier clients in a positive, healthy work environment.Health insurance - Get covered starting your third month with us—your health and peace of mind matter.Mental health support - Our in-house mental health professional is available to ensure you have access to the emotional and psychological support you need to thrive.Referral bonuses - Know someone great? Refer them and earn up to USD 100 for every successful hire.Fun virtual events - We host monthly virtual events filled with games, holiday celebrations, and exciting prizes. It’s a great way to connect and recharge as a team.Kajae Spotlight bonus - Exceptional performance is recognized through our Kajae Spotlight program, where top performers earn cash rewards.Kajae Tribe and rewards platform - Engage with the whole team through our internal social platform and earn coins for participating. Use them to bid in our lively auctions for prizes like AirPods, Apple Watches, Starbucks gift cards, shopping or experience vouchers, and more.Continuing education opportunities - Access 100% free online courses through our university partners in the US. Earn academic credits that can go toward a Master’s or Graduate Degree—completely on us.All-expense paid summits - Top performers and tenured team members may qualify to attend our exclusive annual summits. So far, we’ve held summits in Palawan, Bohol, and Boracay (Philippines), Cusco (Peru), and Punta Cana (Dominican Republic).Role OverviewWe are seeking a highly organized, process-driven, and team-oriented Client Accounting Services (CAS) Manager to oversee client service delivery, team coordination, and operational efficiency across our CAS function.This role acts as the central hub between clients, accounting teams (onshore and offshore), and internal leadership—ensuring that bookkeeping, payroll, and controller-level services are delivered accurately, efficiently, and on time.The ideal candidate combines strong project management skills with a solid understanding of accounting operations and thrives in a fast-paced, multi-client environment.Key ResponsibilitiesClient Management & Service OversightMaintain a comprehensive view of all CAS clients, including scope of services, deliverables, and technology usedAct as the central coordinator for client engagement tracking and service deliveryEnsure all services (bookkeeping, payroll, month-end close, controller support) are executed accurately and on scheduleTeam Leadership & Personnel ManagementLead, mentor, and support CAS team members across onshore and offshore teamsAssess team capacity and align resources to meet client deadlinesFoster a collaborative environment focused on accountability and continuous improvementEncourage professional development and adoption of new tools and best practicesPayroll Operations OversightServe as the primary coordinator for payroll-related communications across 500+ client accountsRoute client inquiries effectively and ensure timely resolutionMaintain visibility across payroll workflows to ensure smooth executionProcess Improvement & Operational EfficiencyDevelop and implement scalable processes for managing client scope and service deliveryCreate and maintain Standard Operating Procedures (SOPs)Identify opportunities to improve efficiency, reduce errors, and streamline workflowsPartner with leadership to align operations with business goalsTechnology & Systems ManagementOversee the use and optimization of accounting and project management tools such as:QuickBooks Online, NetSuite, Microsoft DynamicsMonday, ClickUp, Asana (or similar)Evaluate and implement tools that improve automation, accuracy, and team productivityCross-Functional CoordinationAct as a bridge between offshore and onshore teamsEnsure clear communication, proper onboarding, and alignment on expectationsCoordinate across departments to ensure smooth execution of client servicesRequirementsExperience5+ years of experience in accounting operations, bookkeeping, project management, or related rolesExperience managing teams or coordinating across multiple stakeholdersBackground in Client Accounting Services (CAS), public accounting, or outsourced accounting environments preferredTechnical SkillsFamiliarity with accounting platforms such as QuickBooks Online, NetSuite, or Microsoft DynamicsExperience with project management tools (Monday, ClickUp, Asana, etc.)Strong organizational, analytical, and problem-solving skillsSolid understanding of payroll processes and accounting terminologyCore CompetenciesStrong project management and process improvement mindsetAbility to manage multiple clients, priorities, and deadlines simultaneouslyExcellent communication and interpersonal skillsHigh attention to detail and operational accuracyComfortable working with distributed teams across time zonesProactive, resourceful, and solutions-orientedWhat Success Looks LikeSeamless coordination of CAS services across all clientsImproved operational efficiency through standardized processes and automationHigh client satisfaction and on-time delivery of servicesStrong team performance and alignment across onshore and offshore resourcesClear visibility into workflows, priorities, and service delivery status