Guest Services Supervisor

Our hotel is thriving, and we are looking for a Guest Services Supervisor who is both passionate and detail-oriented to be our next addition to our team. You will be in charge of overseeing all front office staff and operations to ensure that our guests have a wonderful experience. Hiring and training staff and managing guest issues or complaints. Our ideal candidate has a track record of demonstrated leadership and team management experience, preferably in the hospitality industry. However, we are willing to train the right candidate. If you're ready to take the next step in your career, apply now!Responsibilities:Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotelMonitor the customer service standards and performance of front-office team members while also hiring, training, and emphasizing teamworkRespond to all guests' requests, problems, complaints, and accidents in an attentive, courteous and efficient mannerQualifications:• Must possess a high school diploma or equivalent certification (GED)• This role requires a strong emphasis on putting the guest first and providing exceptional customer service• Showcase exceptional multitasking, communication, and management skillsAbout Company:Candlewood Suites Fairbanks opened in 2016 and has been one of the top-rated hotels in the area for Guest Satisfaction and Cleanliness. We are looking to add someone to our team who can help us continue that trend and grow it.