Technical Assistant – Remote Full-Time Position

Job Title: Technical AssistantReports to: Practice CoordinatorEmployment: Per Diem, Non-ExemptCompany Summary StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.Position Summary We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant's availability; however, must be available to work some evenings, weekends, and holidays.Essential Duties And ResponsibilitiesFacilitating the telemedicine visit between the clients and providersSharing medical information for encounters with the providersTroubleshooting technical issues associated with the telemedicine platformTroubleshooting operational issues associated with entering clients into the databaseFaxing records to clientsAssisting clients with any issues that might arise throughout the visitCopying/pasting notes into client electronic health recordsEffectively communicating with clientsQualifications:Strong interpersonal skills along with good decision-making capabilitiesExcellent communication skills (both written and speech)Proficient in the use of Excel, experience with web applications (Zoom) preferredExperience troubleshooting technical issues (preferred)Excellent computer skills, especially typingAttention to detail and ability to multitask in high-pressure situationsExcellent customer service skillsSelf-starterMust have a strong and secure internet connectionExperience in a healthcare environment or working with individuals with IDD is a plusHealthTech Partners, Inc/StationMD, PC is an equal opportunity employer.#J-18808-Ljbffr