Medical Support Assistant

Medical Support Assistant (MSA) Job DescriptionThe Medical Support Assistant (MSA) provides administrative and clerical support services to clinical staff and Veterans at the Dayton VA Medical Center. This role supports patient care coordination, scheduling, and medical administrative functions in accordance with VA policies and procedures. This position falls under clerical medical support services including office/ward clerks, admissions, and healthcare program support.Primary ResponsibilitiesSchedule, cancel, and reschedule patient appointments using VA systemsCoordinate patient care activities and communicate with clinical teamsGreet and assist Veterans, families, and visitors in a professional mannerMaintain accurate patient records and update electronic health systemsPerform eligibility verification and patient check-in/check-out proceduresManage inbound/outbound calls and provide customer service supportEnsure compliance with HIPAA, Privacy Act, and VA security requirementsProcess consults, referrals, and administrative documentationSupport clinic workflow, patient flow, and administrative operationsPerform general office duties (filing, scanning, data entry, correspondence)Minimum QualificationsHigh school diploma or equivalent13 years of administrative, clerical, or healthcare support experienceStrong customer service and communication skillsExperience with scheduling systems and office software (e.g., Microsoft Office)Ability to work in a fast-paced healthcare environment