Hospitality and Business Coordinator

ApplyJob TypeFull-timeDescriptionPosition Summary:As the Hospitality and Business Coordinator, reporting to the Executive Director, you will serve as the professional and welcoming first point of contact for residents, families, and visitors. You will create a positive, supportive environment that helps residents and families feel valued, while also assisting with essential business office functions such as accounts payable/receivable and resident billing to ensure accuracy, transparency, and a smooth administrative experience.Essential Duties and Responsibilities:* Welcome residents, families, and guests, and manage calls* Handle administrative tasks and maintain accurate records* Coordinate transportation, appointments, and daily resident needs* Manage maintenance work orders from creation to completion* Respond to resident requests promptly and efficiently* Support events, activities, and front-of-house hospitality* Monitor security systems and respond to emergency alerts* Connect families with appropriate resources and leadership* Assist with billing, payments, and other business office tasks* Maintain accurate documentation for all transactions* Collaborate with team members to support overall community operations* Participate in Manager on Duty rotation, supporting daily operations, residents, families, and staff during assigned shifts.* Perform other duties as assigned.Supervisory ResponsibilitiesThis position does not have any supervisory responsibilities.RequirementsJob Requirements:* High school diploma or equivalent required; associate's degree or coursework in business, hospitality, or a related field preferred.* Prior experience in customer service, hospitality, or office administration strongly preferred but not required.* Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort learning new software systems.Competencies:* Strong interpersonal skills with the ability to greet, assist, and build positive relationships with residents, families, visitors, and team members.* Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.* Strong organizational skills with the ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.* Ability to handle confidential information with discretion and in compliance with company policies.* Professional appearance and demeanor with a customer-first mindset.* Ability to work independently and as part of a collaborative team.* Flexibility to adjust to changing priorities, schedules, and resident or business needs.* Reliable attendance and punctuality are essential.Travel:Travel is not required.Physical Demands:This role requires routine activity in an office environment. Candidates must be able to:* Sit and maintain a stationary position for extended periods while working at a desk or computer.* Stand, walk, and move about the office as needed.* Bend, reach, and position self to access filing cabinets, office equipment, and supplies.* Perform repetitive movements including typing, data entry, and use of standard office equipment.* Occasionally lift and/or move up to 20 pounds, such as files, office supplies, or small equipment.* Adjust and operate office technology such as computers, phones, printers, and other equipment.Must be comfortable working in an environment that may involve varying noise levels and frequent interruptions.