SENIOR DESKTOP SUPPORT SPECIALIST

SENIOR DESKTOP SUPPORT SPECIALIST One of our financial clients in NYC is seeking a Senior Desktop Support Specialist to join their technology team. This position is a full-time permanent position in the office, 5 days per week. Duties & Responsibilities: • Serve as the first point of contact for customers needing technical assistance.• Must work East Coast Market hours • Manage trouble calls via our ticketing system, phone, remote, and desk-side visits to ensure courteous, timely, and effective resolution of end-user issues• Troubleshoot hardware, Windows 10, Windows 11, and application issues • Install and upgrade software, set up hardware, and configure systems and applications such as MS Office, One Drive, Zoom, softphones, turrets, printers, scanners, biometric, data encryption, VPN/WIFI configuration, and firmware updates for deskside equipment such as Cisco phones• Install and manage Spyware/Malware tools• Install and support Market Data Feeds, Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Fidessa and Global Relay• Provide first-level network support and troubleshooting for both wireless and wired configurations• A basic understanding of Active Directory at the Organization Unit level• Troubleshoot Cisco Phone systems / Video conference Requirements & Qualifications: • Minimum 2-4 years of general IT Support with extensive customer-facing experience, would prefer the person to have trading desk support. • Experience with incident management/ticketing system like ServiceNow • Proficiency in current protocols, operating systems, and standards, including Windows 10, Windows 11, Microsoft/Office 365 • Experience with System Center Configuration Manager/Endpoint Manager • Experience with patch management and application deployment • Expertise in troubleshooting, resolving, and supporting desktops, laptops, applications, hard phones, and WIFI devices• Ability to thrive in a fast-paced environment and work effectively under pressure • Experience providing ongoing support to C-suite executives • Experience working in a similar role at a brokerage firm, private equity, hedge fund, asset management firm, or investment bank preferred SEND YOUR RESUME TO CLIFF@SSUSA.COM MENTION JOB 1132 IN THE SUBJECT BOX