Onsite Coordinator

OverviewHistory of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 4,000 licensed EMTs, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation.The Onsite Transport Coordinator acts as a liaison between Superior Air Ground Ambulance and the Hospital, communicating and continuing to develop to the ever changing transport needs of the hospital. The Onsite Transport Coordinator also works as support staff for the transfer center, discharge planners and social workers assisting with arranging and expediting transports coming into and leaving the hospital.ResponsibilitiesThe primary duties and responsibilities of the Onsite Coordinator consist of, but are not limited to the following:Exemplary service to all customers, internal and externalInitiative and AccountabilityResponsivenessSchedule and organize different levels of transportation, determining level of care required based upon patient needsPrioritize transports to maximize discharge turnoverRequest billing information and required documentsRespond to common inquires and forward issues and complaints to appropriate levelAssist in organizing patient belongings and patient paperwork for transportAssist in obtaining necessary billing information, documents and payment as required by protocolDemonstrates knowledge and compliance regarding ambulance and medicar scope of practice, specialty and billing proceduresQualificationsLicensed Emergency Medical Dispatcher (IDPH) within 1 year of employmentMinimum six months related experienceAbility to maintain composure in an emergency and high stress situationsTrack record of customer service excellentDetail OrientedMaintain a positive and professional attitude at all timesBenefitsFlexible scheduling – full timeCompetitive compensationImmediate EMT / Paramedic job placementMultiple station locations with the ability to transfer - throughout the companyOpportunity to work overtimeHealth/dental/life insuranceTuition reimbursementOpportunity for Career GrowthCheck out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HAS, vacation and paid time off here: Benefits Page.Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/DSalary RangeUSD $17.00 - USD $22.00 /Yr. rates offered based on years of experience