Training Specialist Inter

Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.Job SummaryThe Training Specialist provides foundational training and education to healthcare customers through virtual and remote platforms. This role focuses on delivering clear, engaging, and accurate training to support customer understanding of healthcare processes, systems, or services. The Training Specialist works closely with internal teams to ensure training content meets basic healthcare standards and supports customer success in a virtual environment.Responsibilities*Deliver live and recorded virtual training sessions to healthcare customers using video conferencing and learning platformsFacilitate basic healthcare-related training on systems, workflows, policies, or services, tailored to a remote audienceUse prepared training materials such as slide decks, guides, and job aids to support consistent learningRespond to customer questions during and after training sessions in a clear and professional mannerTrack training attendance, participation, and completion using learning management systems or tracking toolsProvide feedback to internal stakeholders on common learner questions, challenges, and training needsSupport updates to training materials based on changes in healthcare processes, compliance, or customer feedbackCollaborate with subject matter experts and other trainers to maintain accurate and up-to-date contentAdhere to healthcare privacy, confidentiality, and compliance standards during all training activitiesRequired Qualifications*Associate or bachelors degree in education, healthcare, business, or a related field, or equivalent experience1-3 years of experience in training, education, customer support, or healthcare-related rolesBasic knowledge of healthcare environments, terminology, or workflowsExperience delivering training or presentations in a virtual or remote settingStrong verbal and written communication skillsComfort using virtual meeting tools (e.g., Zoom, Teams) and other learning technologies: Microsoft 360, Snag-it, Camtasia, Captivate, Articulate, AdobeOther duties assigned by training lead or training managerDesired Qualifications*Experience supporting healthcare customers or patients in a remote environmentFamiliarity with electronic health records (EHRs), healthcare systems, or compliance conceptsPrior experience creating or updating basic training materialsWhy Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.What Benefits can you Look Forward to?Excellent medical, dental and vision coverage effective on your very first day2:1 Match on retirement savingsModes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.U-M EEO StatementThe University of Michigan is an equal employment opportunity employer.