SaaS Implementation Manager

Amazing opportunity to join a mission-driven software company that serves the Mental & Behavioral Health space. Our products help Mental and Behavioral Health organizations better operate their business, get reimbursed by insurance companies, and better engage their patients. Dazos has created the only Revenue Acceleration, Business Intelligence, and Compliance Automation platform in the industry. We power the heartbeat of Behavioral Health. We pride ourselves on providing an excellent work environment that is positive, diverse, and offers amazing career development. As a Customer Success Implementation Manager, you will be responsible for ensuring that our new customers get off to a strong start!We are seeking an experienced Implementation Manager to join this fast-paced, dynamic team As an ideal candidate, you will have over 5 years of experience in software implementations in the B2B space and will be deeply familiar with CRM best practices and processes. You will have a strong track record in project management, client communication, and understanding complex business requirements to deliver tailoredsolutions.Responsibilities:Lead the implementation of the Dazos suite including our CRM, Business Intelligence, and Marketing Reports solutions for multiple concurrent implementationsUnderstand complex business requirements to create tailored solutions, primarily in the CRM, by leveraging workflows, customizing reports, and utilizing industry best practices to curate the system and optimize their team processesMonitor implementation activities and scheduled customer-facing sessions to ensure that all implementations are completed on timePrioritize time thoughtfully and set proper customer expectationsCommunicate closely and professionally with multiple customer stakeholders to ensure they’re up to date on latest actions, next steps, and overall progress toward implementation completionParticipate in cross functional knowledge transfer sessions, product training and other strategic initiatives as neededContribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes, policies, & proceduresIdentify opportunities for knowledge management, documentation and service automation, and participate in creating those tools. What you’ll Need5+ years of experience in technical implementations, onboarding, training, or sales engineering in B2B SaaSDirect experience implementing or working closely with CRMs, specifically with reporting, integrations, and automationsExceptional oral and written communication, presentation skills, and the ability to simplify complex concepts for any audienceTrack record of success with managing multiple active implementation projects, each with multiple stakeholdersStrong critical thinkings skills, a growth mindset, and desire to continuously improveA passion for contributing in a meaningful industry and being able to convey that excitement to create momentum and deliver an exceptional customer experienceCall center experience within the behavioral health space is a plusWhat we OfferOpportunity to join a mission-driven company that serves that mental and behavioral health space. Do meaningful work while helping some of those that need it mostIndustry competitive salary with possible hybrid work scheduleOngoing mentoring and support to help you grow and succeedAmazing career path opportunityEmployer paid dental, vision, and life insuranceMedical insurance with employer contribution