Data Analyst

For GoHiya, the Data Analyst role connects decision-ready analysis with the broader operating needs of inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. This is specifically data analytical review within contact center operations; the work should leave owners, evidence, and next actions visible.QualificationsUse Process Analysis and Insights Development confidently when carrying out data analytical review within contact center operations.Apply Data Analyst Documentation without losing track of exceptions, owners, or deadlines tied to data analytical review within contact center operations.Document Data Quality decisions clearly enough that another teammate can follow the reasoning behind data analytical review within contact center operations.Use sound judgment around Contact Center Operations, especially when data analytical review within contact center operations requires escalation instead of assumption.Primary WorkOwn the Data Analyst workflow at GoHiya by helping the team investigate anomalies instead of masking them; this checkpoint belongs to data analytical review within contact center operations.Coordinate the Data Analyst workflow at GoHiya by helping the team document calculations and assumptions; this checkpoint belongs to data analytical review within contact center operations.Review the Data Analyst workflow at GoHiya by helping the team translate findings into practical next actions; this checkpoint belongs to data analytical review within contact center operations.Maintain the Data Analyst workflow at GoHiya by helping the team validate source data before analysis; this checkpoint belongs to data analytical review within contact center operations.Track the Data Analyst workflow at GoHiya by helping the team build reports around clearly defined metrics; this checkpoint belongs to data analytical review within contact center operations.Success MeasuresSuccess means decision-ready analysis is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history. For GoHiya, that result is measured through data analytical review within contact center operations.Position DetailsFull-time. Associate level. 100% remote within the United States. Base salary: $55,000-$78,000 per year.For this Data Analyst at GoHiya, remote execution is complete only when data analytical review within contact center operations leaves decision-ready analysis accurate, secure, traceable, and ready for the next authorized teammate.