Identity Security - Sr. Customer Success Manager - SouthEast

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.WHAT YOU WILL BE DOINGServe as the primary point of contact for customers after implementationManage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and valueParticipate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement processDevelop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunitiesCoordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completionMonitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategiesCommunicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoptionPlan education for customers on new features and releasesAct as the voice of the customer and collect feedback to drive continuous improvement across all areas including productWHAT YOU BRINGKnowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuableStrong knowledge of cloud, hybrid, and on-premise IT architectures and deployment modelsHistory of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutionsExtensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industriesTenacious desire to see customers succeed and thrivePrevious experience within a customer success role within a SaaS organizationDemonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomesCheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspectiveExperience in process improvement, decision-making, planning, analysis, and service excellenceAvailable to customer sites, as needed (up to 50%)BenefitsMedical, Dental, Vision, Life Insurance401KUnlimited PTOSick TimeHoliday PartiesDaily Catered LunchesEmployee Recognition ProgramsTeam Socials  You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. 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