Service Desk Agent

Job Title: Service Desk Agent Skills: Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment, Pix boot, SCCM/ intune, Active Directory 360 issues, autopilot Experience: 2-3 Years Location: Arlington, Virginia, United States Job Type: Contract We at Coforge are hiring for Service Desk Agent with the following skill set: Key Responsibilities: Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc. Should have over 4 years of experience in Deskside support. Imaging using Pix boot, SCCM/ intune. Experience in resolving Active Directory 360 issues. Experience with Bitlocker, MFA & Google DUO. Experience with autopilot. Experience in resolving Level 1 / Level 2 password, access & general laptop issues. Must have experience in supporting hybrid/Remote users in a large enterprise environment.