Contact Center Supervisor

The Contact Center Supervisor supervises and coordinates the daily operations and activities of the Contact Center to meet and exceed patient expectations and organizational objectives. Drives and encourages a positive and supportive work environment. Coaches and develops Schedulers to ensure world-class patient experience as measured by Quality Assurance (QA) audits, Average Handle Time (AHT), and Error Rate. Improves patient wait time through reduction in Attendance and tardy occurrences, schedule adherence, ensuring proper off-line (Aux) time is adhered to. Builds strong and positive relationships with direct reports, colleagues, and support staff. The Supervisor may also be required to execute formal performance management up to and including termination recommendations. Qualifications. Job Requirements:High School Diploma or equivalent . years of extensive Customer Service experience, in a call center environment preferred, or one (1) to three (3) years of leadership experience in...Supervisor, High School, Management, Healthcare