Shift Operations Lead

Trident Consulting is seeking a \"Shift Operations Lead\" for one of our clients in \"Austin, TX (Onsite) \" A global leader in business and technology services.Job Title: Shift Operations LeadLocation: Sunnyvale, CA (Onsite)Pay Rate: $30-35/hr. on W2Duration: 3+ Months (Extension Possible)About the Role· The client is hiring an OSS Shift Lead to support live, day-to-day field operations in Austin, TX / Sunnyvale, CA. This person will act as the real-time shift coordinator, making sure onsite staff are fully deployed, coverage gaps are handled quickly, and live operational issues are resolved with minimal disruption. This is a fast-paced, highly visible role ideal for candidates who are comfortable making quick decisions, managing multiple moving parts, and supporting field teams during active shifts.What You’ll Be Doing· Coordinate staffing coverage across active shifts· Monitor attendance, lateness, and no-shows, and take immediate action when needed· Backfill shift gaps in real time through reassignment or escalation· Troubleshoot live shift issues such as late arrivals, setup problems, or onsite confusion· Serve as the primary point of contact for onsite staff during the shift· Communicate clearly with internal teams including Operations, Support, and Launch teamsWhat They’re Looking For· 1–3 years of experience in operations, logistics, hospitality, dispatch, scheduling, or other fast-paced environments· Strong ability to make decisions quickly and solve problems in real time· Excellent communication skills and strong sense of urgency· Comfortable handling multiple tasks and shifting priorities at once· Reliable, responsive, and organizedNice to Have· Experience with dispatch, shift scheduling, or gig workforce management· Exposure to last-mile logistics, marketplace operations, or on-demand delivery environmentsAbout Trident ConsultingTrident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. Since 2005, we’ve partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services.We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale