PROGRAM ANALYST

Job TitleSenior Analyst for Customer Support, Liaison and Administration Job Description: Serves as a senior analyst for customer support, liaison and administration of support agreements, Basis of Estimate (BOE) for corporate business proposals and new business proposals for customer requirements to existing workload. Monitors and analyzes customer workload utilization and revenue projections to ensure sufficient funding is provided by DISA customers. Assists cust. in defining functional and technical requirements and documents facts and informs interested parties. Monitors implementation and compliance with the agreements between the organization and customer and/or supplier. Acts as the point of contact for information concerning current or proposed agreements and as a liaison within the organization. Plans and executes management studies and analyses of organization operations and program for the purpose of providing expert customer support and developing strategies based on DISA information technology services functional capabilities. Serves as action officer for assigned, continuing and one-time projects. These assignments have a significant impact on DISA, DoD Customers and others in the information services community.