Service Administrator - Construction

Perimeter Security Group is a security systems integrator that specializes in the turnkey installation of perimeter security products and anti-terrorist force protection products. Our market includes private, municipal and federal projects. JOB DESCRIPTION SERVICE ADMINISTRATOR - SEATTLE, WA(Potentially relocating our offices to Kent, WA) POSITION SUMMARY: Looking for a well-motivated, innovative, positive person to join our team. Responsible for the service and maintenance of customers, maintaining proper inventory, and acquiring necessary permits for projects. This person is responsible for working professionally with internal and external colleagues in a way that best promotes the Administration, Operations & Sales of the Service Department. WE ARE A DRUG FREE COMPANY. WE REQUIRE PRE-EMPLOYMENT AND RANDOM TESTING. Principal Duties and Responsibilities: Promptly respond to customers in a professional and courteous manner on the telephone and by email. Document customer’s concerns/requests and refer to service history to accurately identify and verify customer’s service needs utilizing Foundation software. Schedule service appointments for service techs by creating dispatches in Foundation. Properly document all recommendations or conversations in customer file. Inform customers of any services the service techs recommend. Schedule sales appointments for the sales team. Document all contact information, site information, etc. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Follow proper procedures for invoicing down payments, progress billings and final billings. Inventory assistance - Track any returns and warranty parts. Track PO’s and follow up with vendors for materials waiting on receipt. Become familiar with products and services we install. Familiarity with contracts that may be issued on new sales – requesting COI’s, creating jobs in company software, etc. Other duties as assigned KNOWLEDGE / SKILLS / EXPERIENCE: Administration/ Accounts Receivable knowledge Able to multitask in fast paced environment Proficient at Microsoft Office, ability to learn new software Communicate effectively through written and verbal means Produce a “Quality” product while engaging staff Enforce safety rules and regulations Willing to work a flexible schedule, including after hours Knowledge of limited energy and high voltage desired. Valid State Driver’s License Benefits Health Insurance Dental Insurance Vision Insurance Company paid Group Life Insurance Vacation Pay WA State Paid Sick Leave Job Type: Full-time Pay: $24.00 - $29.00 per hour Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Ability to Relocate: Seattle, WA 98108: Relocate before starting work (Required) Work Location: In person