Service Coordinator

Position Scope: As a Service Coordinator for the FläktGroup SEMCO team, you will coordinate with a diverse group of service technicians through the commissioning, warranty, and service of large-scale commercial and industrial projects. You will support a variety of complex projects requiring strong knowledge of various equipment across commercial and mission critical environments. You must possess strong project management skills to ensure site support is balanced to optimize project schedule. You will provide advice, guidance, and share technical expertise with end users, commissioning/service teams, and sales representatives. Position Key Attributes: Safety: Proves a strong commitment to safety by working to support an interdependent safety culture that spans throughout the organization. Ambition: Sets high standards and pursues ambitious goals, continually raising the bar for project execution, personal growth, and performance. Entrepreneurship: Brings an entrepreneurial mindset to the role, proactively identifying opportunities, taking initiative, and finding new ways to move projects forward. Accountability: Takes ownership of project outcomes and customer needs, holding self and others accountable for delivering reliable, high-quality results. Teamwork: Collaborates effectively across teams, communicating clearly and treating customers and colleagues with respect to ensure seamless execution. Continuous Improvement: Embraces a continuous improvement mindset, actively seeking ways to enhance project delivery and operational performance. Integrity: Acts with integrity and a long-term, service-first mindset—doing the right thing, even when difficult, to build trust and strengthen the organization for the future. Position Responsibilities: Optimize schedules and resource allocation by balancing team competencies and experience with project requirements to improve efficiency and execution. Coordinate commissioning and repair activities related to energy recovery, fan wall, controls, and other HVAC systems. Review work orders, diagrams, project schedules, and related materials to determine tasks to be performed in commissioning or rework activities. Demonstrate experience in managing challenging projects with the objective of keeping project scope, schedule, and budget on track while mitigating the impact on customers’ building/experience. This requires working with multiple entities on a project – building owners, general and mechanical contractors, engineers, and associated servicing contractors. Build synergies with engineering and manufacturing teams to resolve complex design problems with fielded systems. Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor. Advise leadership regarding customer satisfaction, product performance, and suggestions for product improvements. Position Qualifications Requirements: Minimum of a technical associate degree with two years of field experience or four years of equivalent related experience in HVAC, building automation, or technical environments. Demonstrated knowledge of commercial or critical infrastructure, automatic controls, building automation systems or other building subsystems. 3+ years of experience coordinating with teams Experience with Microsoft Office Superior analytical skills and attention to detail Ability to read and interpret blueprints, plans, and manuals Ability to support multiple teams across various complex projects. Excellent customer service skills with desire to exceed internal and external customer expectations. Ability to work independently or drive results across teams in a timely manner. Preferred: Proven project management skills that demonstrate the ability to lead initiatives and manage team outputs under tight deadlines. Strong administrational experience in Microsoft Excel, Word, and PowerPoint with the ability to present in a professional manner to clients and internal teams. Bachelor’s degree with four years of field experience or six years of equivalent related field experience in HVAC or building automation. Customer-centric mindset with a passion for helping customers succeed. Position Qualifications: · Excellent Customer Service Skills. · Excellent Organizational and Communication Skills (verbal and written). · Self-motivated and able to work at times with little or no supervision. · Computer Literate with General use of MS Office to include. Ability to use Excel at a moderate level. · Experience in a Corporate Office Environment. · Ability to work with Cross-functional Departments. · Positive-outgoing team player that works well under pressure and in a fast-paced environment. · Some Manufacturing or HVAC/R Service Experience is helpful. · High School Diploma or GED. FläktGroup - SEMCO, a Samsung company, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. FläktGroup offers a competitive benefits package that may include paid time off, short-term disability, 401(k), medical, dental, and vision coverage, life insurance, tuition assistance, and more. Additional details will be provided by Human Resources during the hiring process. Job Type: Full-time Pay: $24.00 - $29.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have at least three (3) years of experience coordinating service teams, field technicians, or project teams in an HVAC, building automation, or related technical environment? Do you have experience supporting commercial HVAC systems, building automation systems (BAS), or other critical building infrastructure? Have you coordinated multiple projects simultaneously while managing schedules, customer expectations, and technician resources? Are you able to read and interpret blueprints, mechanical drawings, and project specifications related to commercial building systems? Do you have experience working directly with customers, contractors, engineers, or building owners to resolve service or project-related issues? Have you worked in a role where meeting project schedules and customer deadlines was a primary responsibility? Work Location: In person