Field Underwriting Support

RESPONSIBILITIESAnswers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service informationShares knowledge on underwriting practices and reinforces adherence to guidelines and/or procedures; brings about applicable resolutions to policy issuesPossesses the ability to build rapport, solve problems, and collaborate with others to reach resolutionsMaintains working knowledge of First Acceptance's guidelines, billing structure, and underwriting practicesIdentifies necessary forms, attachments, and enclosures accordinglySupports other underwriting deliverablesOther duties as assignedJOB REQUIREMENTS Requires a high school diploma or equivalentMinimum two years of strong customer service experience in underwriting support or a financial services fieldAbility to provide direction and training to internal staffProven success working in a fast-paced, task-driven work environmentExperience organizing incoming workload for the team and validating that work items are completedKnowledgeable of and experience executing underwriting processes and proceduresKnowledgeable of and experience researching customer billing and payment history, and processing insurance applications and endorsementsAbility to multitask, be adaptive to change, and remain flexible to shift between assignmentsExcellent communication skills to build rapport and deepen relationships with team members, customers, and agentsBilingual (fluent in Spanish) strongly preferredAbility to calculate figures and amounts such as discounts, proportions, and complex percentagesComputer competence in Microsoft (Office, Excel, Word, etc.)Able to lift 0-10 pounds without assistancePHYSICAL DEMANDS:The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes, the employee will be communicating and interacting with others while working.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.