Dispatch & Scheduling Coordinator (Construction + Service) In Office Position

Location: Nicholasville, KY (In-Office) Company: KY Plumbing (KYPD) Job Type: Full-Time Pay: DOE (Based on Experience) Overview KY Plumbing (KYPD) is hiring a Scheduling / Dispatch Coordinator to manage scheduling and coordination for our new construction and multi-site projects, with some service dispatch support as needed. This role is the communication hub between our field crews, builders, superintendents/on-site project managers, and our internal team, keeping timelines tight, expectations clear, and jobs moving forward. You’ll spend most of your day coordinating rough-ins, finals, inspections, material ordering, job readiness, and builder-driven schedule changes, mostly using our dispatch software ServiceTitan to keep everything accurate and documented. Key Responsibilities (Builder / Construction Focus) Build and manage daily/weekly schedules for construction crews across multiple job sites Coordinate directly with builders, superintendents, and on-site PMs on: start dates, phase timing (UG/rough/final), inspections, access, and sequencing job readiness and “green light” confirmations before dispatching crews schedule changes, delays, and rework needs Keep projects moving by confirming: scope notes, site readiness, access/lockbox info materials/parts availability and ordering inspection requirements and timelines Communicate schedule updates clearly and professionally to builders and internal teams Maintain clean, detailed job notes and scheduling accuracy in ServiceTitan Track basic scheduling performance (missed appointments, schedule gaps, readiness issues, on-time completion) Service Support (Secondary) Assist with service dispatch during gaps, overflow, emergencies, or call-outs Help prioritize urgent calls while protecting builder commitments and deadlines Requirements Required 1+ years in scheduling/dispatch/coordinator role (construction or service trades strongly preferred) Confident phone/email/text communication, Microsoft office knowledge, able to coordinate with builders and supers Strong organization, sense of urgency, and calm decision-making under pressure Strong computer skills; accurate documentation/typing Reliable attendance and team-first mindset Preferred CRM such as ServiceTitan, HouseCall pro etc. experience (strongly preferred; willingness to learn, research fast is required) Experience managing multi-site builder schedules and inspections Familiarity with plumbing phases/terminology (UG/rough/final, trims, inspections) very helpful, not required You’ll Thrive Here If You’re… Builder-minded: you understand timelines, readiness, and jobsite sequencing Naturally organized and proactive your schedule is tight and stays tight Comfortable holding firm boundaries while keeping relationships strong Quick to solve problems when plans change How to Apply Apply with your resume and include a short note answering: What type of construction scheduling have you managed (homes per week / jobs per day)? Have you used ServiceTitan or any similar CRMs? If not a, what scheduling/dispatch software did you use? What’s your experience coordinating with employees, builders/superintendents and inspections? Job Type: Full-time Pay: $20.00 - $30.00 per hour Expected hours: 40 per week Benefits: Paid time off Work Location: In person