Tier I Helpdesk / Service Desk-Phone Support

As a Service Desk Tier I Technician, you'll be the first point of contact for clients, helping resolve IT issues, answering technical questions, and providing excellent customer service. This is a great opportunity to build your technical skills in a fast-paced, team-oriented environment.What You'll Do• Respond to support tickets and resolve IT issues quickly and efficiently• Troubleshoot hardware, software, and network problems• Provide clear technical guidance to clients• Document incidents and resolutions in the ticketing system• Escalate complex issues to Tier II when needed• Work closely with other IT teams to improve the client experience• Continue growing your skills through training and developmentWhat We're Looking For• Associate degree in IT or related field (preferred)• 1+ year of experience in technical support, with an MSP. MSP experience is a must for this role• Familiarity with remote support, ticketing, and monitoring tools• Strong communication skills — able to explain tech to any audience• Ability to multitask and thrive in a fast-paced environment