Oracle Field Service Cloud (OFSC)

Location: Hybrid 4 days onsite - West coast: Milpitas, CA || East coast : Boston, MADuration: 6 Months looking for minimum 15+ years of overall experience.About The RoleWe are seeking an experienced Oracle Field Service Cloud (OFSC) Consultant with a strong background in B2B service operations to support our field service transformation initiative. The ideal candidate will have hands-on experience implementing, configuring, and optimizing OFSC solutions to meet complex business requirements, along with the ability to collaborate effectively across global teams.Key ResponsibilitiesLead or support the implementation and configuration of Oracle Field Service Cloud (OFSC) for B2B service operations.Analyze business requirements and translate them into scalable OFSC solutions.Configure OFSC entities including Activities, Resources, Routing, Quota, Capacity, and Business Rules.Integrate OFSC with Oracle Service Cloud, ERP, CRM, or other enterprise systems using REST/SOAP APIs.Design and implement workflow automation and custom integrations to enhance service delivery efficiency.Conduct workshops, user training, and support UAT (User Acceptance Testing) sessions.Provide ongoing technical and functional support during deployment and post-go-live phases.Collaborate closely with business stakeholders, project managers, and technical teams to ensure on-time delivery and system alignment with business goals.Produce detailed design documents, solution architecture diagrams, and configuration guides.Required Skills & QualificationsSolid hands-on experience with Oracle Field Service Cloud (OFSC) implementations.Strong B2B service domain knowledge, particularly in scheduling, dispatching, and workforce management.Experience integrating OFSC with other Oracle CX or ERP modules (e.g., Oracle Service Cloud, Oracle Fusion, or E-Business Suite).Proficiency with REST/SOAP APIs, JSON, XML, and data mapping for integration.Strong understanding of routing logic, capacity management, and field service KPIs.Ability to work independently in a remote setting and manage multiple priorities.Excellent communication and stakeholder management skills.Willingness to travel as required (client meetings, workshops, or onsite project phases).