Client Operations Manager

Job DescriptionAbout SNFClinicSNFClinic is a CMS-approved electronic learning management system (eLMS) built specifically for long-term care facilities. Our platform equips skilled nursing facilities with nursing procedural training, care plan libraries, employee assessments, nursing CEUs, and more — helping facilities reduce survey tags, improve MDS quality scores, increase staff retention, and achieve higher CMS star ratings. We're a mission-driven team committed to raising the standard of care in long-term care.Position OverviewWe are looking for a motivated and detail-oriented Associate Operations Manager to join our growing operations team. In this role, you'll play a key part in onboarding new clients onto the SNFClinic platform, supporting their ongoing success, and troubleshooting issues as they arise. You'll collaborate closely with internal teams to ensure smooth operations, drive process improvements, and help maintain a high-quality experience for the facilities we serve.This is a great opportunity for someone who loves solving problems, thinks critically under pressure, and wants to make a meaningful impact in healthcare.Key ResponsibilitiesSupport the end-to-end onboarding and implementation of new client facilities onto the SNFClinic platformTroubleshoot and diagnose reported platform issues, identifying root causes and driving resolution in a timely mannerCollaborate with cross-functional teams — including product, sales, and customer success — to ensure smooth operations and client retentionDocument implementation progress, issue resolutions, and operational workflows to maintain accurate internal recordsIdentify patterns in reported issues and communicate findings to improve platform performance and internal processesAssist in the development and refinement of internal SOPs and operational best practicesMonitor implementation timelines and flag risks or blockers to ensure projects stay on trackSupport continuous improvement initiatives across the operations teamQualificationsBachelor's degree or equivalent work experienceStrong critical thinking and problem-solving skills — you can break down complex issues and find practical solutionsExcellent written and verbal communication skillsAbility to manage multiple tasks and priorities simultaneously while staying organizedComfortable working both independently and cross-functionally in a fast-paced environmentTech-savvy with a willingness to quickly learn new software platformsNice to HaveExperience in healthcare, long-term care, or a SaaS/tech environmentFamiliarity with LMS platforms, CMS regulations, or skilled nursing facility operationsPrior experience in operations, implementation, or project coordination rolesWhy Join SNFClinic?Be part of a company with a clear and meaningful mission in healthcareGrow your career in operations, customer success, or healthcare technologyCollaborative, supportive team environmentOpportunity to make a direct impact on the quality of care in long-term care facilities