Customer Service Representative - Sales Support

General information Name Customer Service Representative Ref # 3009 City Shreveport State Louisiana Country United States Function Customer Service Description & Requirements Job Description The Customer Service Representative (CSR) supports the Sales Team and customers by providing timely and accurate product and service information. This role plays a vital part in managing customer accounts, resolving issues, and ensuring positive customer experience through effective communication, organization, and problem-solving skills. Responsibilities Include Serve customers and sales staff by providing product/service information and resolving issues Maintain and update customer accounts accurately Resolve customer concerns by clarifying the issue, identifying solutions, and communicating resolutions clearly Build strong working relationships with assigned customers and internal reps Maintain a clean and organized workspace Provide flexible support to other departments as needed Communicate with professionalism, maintaining a positive and friendly attitude Maintain confidentiality of company and customer proprietary information Other duties as assigned The Ideal Candidate Will Have Minimum of 2 years of customer service experience, preferably in distribution or manufacturing High School Diploma or GED Strong written and verbal communication skills Professional phone etiquette and active listening abilities Experience in conflict resolution and order tracking/follow-up Proficiency with Microsoft Office programs Familiarity with order entry systems and documentation practices Strong organizational skills and the ability to work independently Compensation & Benefits BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more About BradyPLUS BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com. BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities. *