Technical Support Analyst

DataStaff, Inc. is currently seeking a Technical Support Analyst for a long-term contract opportunity with one of our direct clients in Salem, VA*This position is 100% on site*MUST possess a valid driver’s license and have a clear driving history – will drive state vehicle*Responsibilities:Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.Responsible for agency-specific end user support throughout the Salem DistrictProvides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.Required Skills:5 Years - Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams5 Years - Skill in troubleshooting tools and managing and administering desktops and wireless devices5 Years - Ability to communicate effectively verbally and in writing with individuals and groups.5 Years - Experience working with help desk request tracking and reporting tools 5 Years - Strong Customer Service skills that include a "customer first" attitude.Desired Skills:Provide computer training for field staff Knowledge of computer/mobile device applications and how they operate in an enterprise environment Experience with creating training documentation.This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.